Terms and Conditions



Last Updated: 12/08/2023


Welcome to Unfazed Therapy solutions Pvt Ltd., a platform designed to provide therapy services and resources to support your mental well-being. These detailed Terms of Service ("Terms") outline the terms and conditions governing your use of our website and services. Please carefully read and understand these Terms before accessing or using Unfazed Therapy solutions Pvt Ltd. Your use of our website and services signifies your agreement to abide by these Terms. If you do not agree with these Terms, please refrain from using our platform.




  1.   Eligibility: By using Unfazed Therapy solutions Pvt Ltd, you acknowledge that you are at least 12 years old. If you are under 12, you can use our services only with the consent and supervision of a parent or legal guardian.


  1.  Educational and Informational Purposes: Unfazed Therapy solutions Pvt Ltd provides information and educational content related to mental health. However, this content is not a substitute for professional therapy, medical, or psychological advice, diagnosis, or treatment. It is essential to consult qualified professionals for personalized guidance concerning your mental health.




  1.  Account Creation: To access certain features of Unfazed Therapy solutions Pvt Ltd, you are required to create a user account. During the account creation process, you agree to provide accurate, current, and complete information. It is your responsibility to update your account information promptly to ensure its accuracy and completeness.


  1.  Account Security: Safeguarding the confidentiality of your account credentials is your responsibility. You are liable for all activities that occur under your account.


  1.  Unauthorized Access: If you suspect any unauthorized use of your account or any breach of security, you must notify [Therapy Website] immediately to address the situation.




  1.  Privacy Policy: In addition to these Terms, your use of Unfazed Therapy solutions Pvt Ltd is subject to our Privacy Policy, accessible www.unfazed.co.in, Your use of our services implies your consent to the collection, use, and sharing of your personal information in accordance with the Privacy Policy.




  1.  Content Submission: By submitting content, such as text, images, or other materials, to Unfazed Therapy solutions Pvt Ltd, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display your content. This license allows us to provide and promote our services effectively.


  1.  Prohibited Content: You are prohibited from submitting content that is defamatory, offensive, abusive, illegal, or infringing upon the rights of others. We maintain the right to remove any content that violates these Terms.




  1.  Ownership: All content available on www.unfazed.co.in, including text, graphics, logos, images, and software, is the property of Unfazed Therapy solutions Pvt Ltd and is protected by applicable intellectual property laws.
  2.  Limited License: Unfazed Therapy solutions Pvt Lt grants you a limited, non-exclusive, non-transferable license to access and use the content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works based on our content without our explicit written consent.




  1.  Fees: Some services provided by Unfazed Therapy solutions Pvt Ltd may require payment of fees. You agree to pay all fees associated with the services you select in accordance with the pricing details provided on our platform.


  1.  Payment Information: You agree to provide accurate and complete payment information, including billing and contact details. By providing such information, you authorize us to charge the specified fees to your chosen payment method.



  1.  Refunds: Refund policies for paid services will be clearly stated on our platform. You are responsible for reviewing and understanding our refund policies before making any payments.




  1.  Termination by You: You have the right to discontinue using Unfazed Therapy solutions Pvt Ltd, at any time by discontinuing your access and use of our services.


  1.  Termination by Us: We retain the authority to suspend or terminate your account and access to our services at our discretion, without prior notice, if you breach these Terms or engage in any conduct detrimental to Unfazed Therapy solutions Pvt Ltd. 






  1.  No Warranty: Unfazed Therapy solutions Pvt Ltd, and its content are provided "as is" without any warranties, whether express or implied. We do not guarantee the accuracy, completeness, or reliability of the content available on our platform.




  1.  Limitation: To the fullest extent allowed by applicable law, Unfazed Therapy solutions Pvt Ltd and its creators shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.



These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be exclusively subject to the jurisdiction of the courts in Delhi.




Unfazed Therapy solutions Pvt Ltd reserves the right to modify or replace these Terms at any time. Your continued use of our platform following any changes indicates your acceptance of the updated Terms.


These comprehensive Terms of Service constitute the entire agreement between you and Unfazed Therapy solutions Pvt Ltd concerning your use of our services. Should you have any questions or concerns about these Terms, please feel free to contact us at [contact email].


Privacy Policy


Effective Date: 12/08/2023


Welcome to Unfazed Therapy solutions Pvt Ltd (“we”, “our”, or “us”). We are committed to safeguarding the privacy of our website visitors and service users, potential users and interested parties (“you”, “your”). This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us.


The Privacy Policy encompasses both "online" activities (such as web and mobile services, including any websites we operate, like www.unfazed.co.in, or Mobile Applications, accessed and utilized through personal computers, mobile devices, or any other means) and "offline" activities (such as data collection via mailings, telephone, or in-person interactions) conducted, managed, delivered, or offered by us. This Privacy Policy also extends to your engagement with interactive features or downloads that:

  1. we own or manage;
  2. are accessible through the Services; or


For the purpose of this Privacy Policy, the information collected by us includes (“Personal Information”):

  1. password,
  2. Financial information – bank account, debit card, credit card or any other payment information
  1. sexual orientation,
  2. medical history,
  3. biometric,




We may gather Personal Information through various channels and at various points while you use the services provided by us. This may include the information provided by you during account registration, form submission, Contact Us forms or any other interaction with us by any other means.


In addition to any Personal Information or other data you voluntarily provide, both we and our Third-Party Service Providers (TPSP) may employ various technologies that automatically collect specific information whenever you engage with or visit our services (“Usage Information”). This Usage Information may encompass details like the web browser you are using, the URL that directed you to our services, the sections of our services you explore, and the time of your interaction, among other data.


Furthermore, we gather your Device Identifier for the device you use to access our services. This Device Identifier is an automatically assigned numerical code that helps our systems recognize your device.


In cases of interactions with our customer service, we might record calls for quality control and training purposes.


The collection of Usage Information might involve the use of cookies. If you prefer not to have information collected via cookies, your web browser enables you to accept or decline their use. You can disable or control cookies in your browser settings or on your device. However, choosing to disable cookies or flash cookies may lead to certain features of our services not functioning optimally or customization of information delivery being affected. It's important to note that we cannot manage third-party cookies or the data they generate, and the use of such third-party cookies falls outside the scope of our Privacy Policy.


Additionally, we might occasionally enhance the information gathered from our website, Mobile Application, or Services with external records sourced from third parties.


We may also collect the information of payments made by you for availing our services.



Our primary objective in collecting your information is to enhance your experience while using our services. We utilize your Personal Information to connect you with the most suitable counselor based on your requirements.

Your mental health-related data is shared, with your explicit consent, to ensure that the counselor can effectively address your needs.

We employ your email address and mobile number to send you reminders about upcoming sessions and other account-related information. Additionally, we may employ this information for marketing and promotional purposes.

Your Internet Protocol (IP) address is used to assist in diagnosing issues with our server and to administer our website(s). It does not contain any personal information about you.

Occasionally, we may send you essential service-related notifications. For instance, if our services undergo temporary maintenance, we might communicate this via email.

All collected information, including Personal Information, Usage information, and other data pertaining to your usage of our services, may be retained for necessary periods, including compliance with legal obligations, tax laws, evidentiary purposes, dispute resolution, and other reasonable purposes tied to managing your access and usage of our services.

  1. To enhance your experience on the website and ensure maximum comfort and benefit, we employ data collected via cookies, log files, device identifiers, location data, and clear gifs for the following purposes: To remember information, thereby eliminating the need for re-entry.
  2. To provide personalized content, including advertising.
  1. To analyze aggregate metrics like total visitors, traffic, and demographic patterns.
  2. To diagnose and rectify technological issues.
  3. To plan for and improve our services.

We may employ the information we collect from you for targeted advertising. This entails utilizing data on your browsing behavior, such as visited pages or conducted searches, to determine which advertisements are displayed on websites other than ours. This information is linked solely to an anonymous cookie ID, without including details that could identify you, such as name, address, or credit card number.

We utilize specific third-party analytics tools to gauge traffic and usage trends for our services. These tools gather non-personal and non-sensitive information sent by your device, including visited web pages and add-ons. We combine and use this analytics data alongside anonymized logs from other users, so that it cannot be used to identify any particular individual.


We are committed to ensuring the utmost security of your Personal Information and have established a comprehensive framework comprising reasonable technical and organizational measures. These measures are meticulously designed to safeguard your Personal Information from unauthorized access, inadvertent disclosure, unauthorized alterations, or unforeseen destruction.

Our technical measures encompass state-of-the-art security protocols, encryption mechanisms, and firewalls to fortify the protection of your data. We consistently update and monitor these measures to align with emerging security best practices and to mitigate potential risks effectively.

Our organizational measures entail strict access controls and limited data access only to authorized personnel who require it for legitimate purposes. All staff members are educated and trained to uphold stringent data protection protocols, promoting a culture of data security across our organization.

However, it's important to acknowledge that despite our steadfast efforts, no data transmission conducted over the internet can be absolutely impervious to potential security breaches. The inherent nature of digital communication channels introduces certain vulnerabilities beyond our immediate control. Therefore, while we are devoted to maintaining the highest standards of data security, we must emphasize that we cannot provide an unconditional guarantee of absolute data security.

It is advised to exercise caution while transmitting any personal information online and to promptly inform us of any suspected breaches or unauthorized access. By working collectively to uphold responsible data practices, we can collectively enhance the security of your information. We are committed to continuously improving and refining our security measures to provide you with a secure environment for accessing our services.


At Unfazed Therapy solutions Pvt Ltd, safeguarding your personal information is our paramount concern. We adhere to a strict policy that ensures your personal information is not shared without your explicit consent, except in carefully defined scenarios where transparency, accountability, and legality guide our actions.

  1. Third Party Service Providers (TPSP): We may engage Third Party Service Providers (TPSP) who collaborate with us in the delivery of our services to you. These providers are selected with meticulous care and adhere to stringent confidentiality and data security standards. Your information may be shared with them only to the extent necessary to facilitate the services we provide. Their involvement is instrumental in maintaining the quality and effectiveness of our offerings. Our ongoing partnerships with TPSPs are governed by agreements that emphasize the protection of your data and its proper use in alignment with the purposes for which it was collected.


  1. Legal Compliance: We understand the gravity of legal obligations and compliance with legal processes. In situations where applicable laws or legal processes require us to disclose your information, we will do so diligently and transparently. This disclosure will be executed with the intention of adhering to relevant legal frameworks, ensuring due process, and upholding the principles of accountability and lawful conduct.


  1. Protection of Rights: In instances where the protection of our rights, privacy, safety, or property—along with those of our valued users and the broader community—is at stake, we may find it necessary to disclose information. This measure is undertaken with the utmost seriousness and is driven by a commitment to safeguarding the interests of all parties involved. Our objective in such cases is to mitigate risks, prevent harm, and ensure that the fundamental rights and well-being of individuals remain intact.



As a user, you hold a set of fundamental rights that you can exercise to better manage and safeguard your data. These rights are foundational to your privacy and data protection, and we are here to facilitate their full realization.


  1. Right to Access: You have the right to request access to the information we have collected about you. This includes the ability to obtain details about what data we possess, how we use it, and the purposes behind its collection. This right empowers you to ensure the accuracy and integrity of your personal information.


  1. Right to Rectification: If you discover inaccuracies or deficiencies in the personal information we possess about you, you have the right to request corrections. We are dedicated to ensuring that your information remains accurate, up-to-date, and reflective of your current circumstances.



  1. Right to Erasure: Under certain circumstances, you can request the deletion of your personal information. This right acknowledges your autonomy and the need to retain control over the data you share with us. We will ensure that your request is met in compliance with applicable laws and regulations.


  1. Right to Restrict Processing: You have the right to request limitations on how we process your personal information. This right enables you to exercise control over how your data is used, particularly in situations where you may contest its accuracy or object to its processing.


  1. Right to Data Portability: Should you wish to transfer your personal information to another service provider, you have the right to receive your data in a structured and machine-readable format. This right ensures that your information remains portable and under your control.
  2. Right to Object: In cases where we process your personal information based on legitimate interests or for direct marketing purposes, you have the right to object. This empowers you to voice any concerns you may have about the use of your data for these purposes.



We strive to enhance your user experience and gain insights into usage patterns. To achieve this, we employ cookies and similar technologies. Cookies are small text files that are placed on your device when you visit our website. They serve various functions, such as remembering your preferences and helping us analyze how our website is being used. You have the option to manage or disable cookies through your browser settings. However, please note that doing so may impact certain features of our website, and you may not be able to fully utilize its functionalities.




As part of our commitment to transparency and compliance, we may periodically update this Privacy Policy to align with changes in our practices and legal requirements. The updated policy will be published on our website, along with the revised effective date, ensuring that you remain informed about any modifications. We recommend checking our Privacy Policy regularly to stay up-to-date with our privacy practices.




Any information you share during personal consultations, which we refer to as "Confidential Information," is treated distinctly from the definition of Personal Information mentioned earlier. This Confidential Information is not subject to the same collection and usage processes as described above for Personal Information. Your Confidential Information is safeguarded by us, our employees, agents, and third-party contractors, including counselors. It will neither be disclosed orally nor in writing, unless specific circumstances necessitate such disclosure, as outlined below:


  1. Immediate Threat to Health, Safety, or Life: If we reasonably believe that there is a significant, real, or imminent threat or risk to your health, safety, life, or the well-being of others, including the public, we may disclose the Confidential Information in order to mitigate such risks.


  1. Legal Obligation: In instances where we are legally obligated to share Confidential Information with relevant authorities, we will do so in adherence to legal requirements and to fulfill our obligations.



  1. Health Care Insurance Claims: If you have claimed health care insurance and your insurer necessitates the disclosure of Confidential Information for the processing of your claim, we may share such information as required by the insurer.



Your questions, concerns, and requests regarding your personal information and this Privacy Policy are of great importance to us. We are here to address any inquiries you may have. Please feel free to contact us at [contact email/phone number], and our dedicated team will assist you promptly. Your trust is a cornerstone of our commitment to privacy, and we are dedicated to providing you with the information and support you need.



We believe in empowering you with the ability to manage your privacy preferences and make informed decisions about your personal information. These aspects of our Privacy Policy underline our dedication to transparency, your rights, and maintaining a meaningful and respectful relationship with you, our valued users.

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